Privacy Policy
How we collect, use, and protect your personal information
Last Updated: June 2026
Introduction
Vale Vertex respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Submit an inquiry through our website
- Engage our property advisory services
- Subscribe to our communications
- Correspond with us via email or other channels
Types of Information
The personal information we collect may include:
- Name and contact details (email address, postal address)
- Property preferences and requirements
- Financial information relevant to property transactions
- Communication records and correspondence
- Technical data including IP address, browser type, and device information
How We Use Your Information
We use collected information for the following purposes:
- To provide and improve our property advisory services
- To respond to your inquiries and communicate with you
- To identify suitable properties matching your requirements
- To process transactions and manage our business relationship
- To send relevant market updates and property information (with your consent)
- To comply with legal obligations
- To analyse website usage and improve user experience
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (subject to confidentiality obligations)
- Professional advisors including lawyers and accountants
- Real estate agents and vendors (only with your explicit consent and as necessary for property transactions)
- Government authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely dispose of it in accordance with our data retention procedures.
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Vale Vertex
Suite 1205, Australia Square
264 George Street
Sydney NSW 2000
Australia
Email: [email protected]